Tata Consultancy Services CEO, K Krithivasan, warns that AI-powered chatbots may make traditional call centers obsolete within a year. He predicts that chatbots will soon handle most tasks currently done by agents. Despite no job cuts yet, TCS sees a doubling of AI projects, reaching $900 million. Krithivasan emphasizes the need for a wider college recruitment to meet growing technology demands. In summary, AI’s rapid advancement may reshape industries like customer service sooner than expected.
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